Welcome to IVANZi. The IVANZI Platform is where you can come to find rare, handcrafted and customized merchandise sold from independent Sellers across the United States. Please keep reading to find out more about what the IVANZI Platform offers, your rights, and what is expected of you as a Buyer.
As a Buyer, you shall not make any purchases of Products that you intend to resell at the wholesale or retail levels. False representation is considered a violation of our policies and will result in the termination of your ability to purchase Products through the IVANZI Platform.
IVANZI reserves the right to approve or reject any Buyer and to refuse service to anyone, at IVANZI’s sole discretion, at any time.
The IVANZI Platform provides a place for Buyers to find, learn about, and enter into transactions with Sellers across the United States to purchase Products. It is important to note, however, that IVANZI is not a part of that transaction. By shopping on IVANZI, you understand that:
As a member of the IVANZI community, you have the opportunity to flag a Product or a store that violates any of IVANZI’s policies. We may investigate all such flags, but we have no obligation to do so. We will remove any Products listings, however, that we believe violate the Agreement or any of our policies or terms. Flagging is confidential.
Placing an order for any Products outside the IVANZI Platform is considered fee avoidance and may result in the suspension or termination of your account. All orders for Products must be placed through the IVANZI platform. By making a purchase from a Seller through the IVANZI Platform, you agree that you:
You also agree to comply with our Payments when you use IVANZI’s payment platform and our Gift Card Policy when you purchase or redeem an IVANZI Gift Card.
We expect the best from our Sellers and closely monitor customer satisfaction with our reviews system. Reviews are a direct representation of how our Users do business and will likely be a determining factor for Buyers. You can leave a review, including a one to five-star rating and a photograph of your purchase for 60 days after the delivery of a Product. You can edit your review, including the photograph any number of times during that 60-day period.
By leaving a review or photograph, you agree and acknowledge that:
Reviews and photographs shall not:
Extortion is not allowed on IVANZI. Any attempt to manipulate reviews through threats, intimidation, or bribery is considered extortion and is strictly prohibited on IVANZI.
Examples of extortion include, but are not limited to, the following:
Shilling is strictly prohibited on the IVANZI Platform. Shilling is the fraudulent inflation of a Seller’s reputation by use of an alternate account. The intent of shilling is to make a Seller look more desirable by increasing the Seller’s number of sales and overall review score. Not only does it violate our core value of transparency, but it is considered to be a deceptive business practice by the US Federal Trade Commission. Reviews must reflect the honest, unbiased opinions, findings, beliefs, or experience of the Buyer.
By posting any reviews to the IVANZI Platform, you warrant that:
Sellers are permitted to respond to reviews of three or fewer stars. Sellers’ responses to reviews must also comply with this Policy. Sellers can hide photographs that they do not feel accurately represent their Products, or they may report reviews that violate our Agreement.
We reserve the right to remove reviews or photographs that violate our policies or Agreement or for any reason or at our sole discretion.
There are a few important things to keep in mind when returning a Product you purchased online from a Seller through the IVANZI Platform:
It is important to have a return agreement with the Seller before you ship any Products back to Seller. This means you will want to ensure that you have the following:
Be sure to hold on to all records of return shipment (like tracking information or a postal receipt) in case further action is required.
There are some Products that are ineligible for return, including:
We believe that most disputes between a Buyer and Seller can be resolved quickly. Before you or a Seller file a dispute with us, we ask that you and the Seller contact each other to attempt to resolve any outstanding issues in good faith. If any dispute arises between you and any Seller, and after undertaking direct negotiations with the Seller in good faith, you have not been able to resolve the dispute within fifteen (15) days from the date that the dispute arose, you may file a dispute with us. Under most circumstances, we will attempt to mediate the dispute, but we have no obligation to do so.
You acknowledge that all transactions with a Seller are your sole responsibility, and we are not a party to any such transactions. If you are unable to resolve the dispute with the Seller, your only remedy may be to bring a legal claim against the Seller. You acknowledge that we will not be a party to any such legal proceedings, but we will honor any and all court orders or final judgments issued in such proceedings.
We have the right to hold all monies involved in connection with the disputed transaction until we receive either (a) a statement by both Buyer and Seller that the dispute has been resolved or (b) a court order.
You specifically acknowledge and agree that we shall have no liability to you or any third party in relation to any dispute between you and any User of the IVANZI Platform.
The most common issues with a transaction are Non-Delivery or Not-as-Described.
A Non-Delivery occurs when a Buyer places an order and submits payment, but does not receive the Product ordered. The following are examples of Non-Delivery cases:
A Product is Not-as-Described if it is materially different from the Seller’s listing description and/or photos. Here are a few examples of Not-as-Described cases:
You acknowledge that the particular settings of your computer may not accurately reflect that exact quality, color, or design of a Product. If you believe that a Product you receive does not accurately reflect the depiction of the Product on the Website, you should notify the Seller, and your sole remedy is to return the Product pursuant to the Seller’s refund policy.
Not-as-Described cases can also be filed for late delivery of Products. In order to qualify as late delivery, the Buyer must provide proof that all of these conditions have been met:
A transaction may not be cancelled unless the Seller agrees to such cancellation. Buyers may request that a Seller cancel an order via IVANZIChat, but a Seller is under no obligation to do so.
IVANZIChat is a tool used by Buyers and Sellers to communicate with each other or with other Users directly through the IVANZI Platform. IVANZIChat is a great way to ask Sellers any questions you have about a Product or an order. IVANZIChat may not be used for the following activities:
You will not engage in any interference. Interference occurs when a User intentionally interferes with another User’s store in order to drive away business. Interference is strictly prohibited. Examples of interference include, but are not limited to:
You will not engage in any harassing behavior. Any use of IVANZIChat or the IVANZI Platform to harass other Users, to support or glorify hatred toward, or otherwise demean people based upon race, ethnicity, religion, gender, gender identity, disability, or sexual orientation is strictly prohibited. If you receive an IVANZIChat message that violates this Policy, please let us know right away.