iVANZi’s vetted and curated marketplace provides the highest community standards to ensure that your time and money is well spent. Additionally, we’ve created a unified return policy which allows any unsatisfactory product to be returned at no extra charge to the customer within 7 days. Lastly, iVANZi has created a case review system that provides you with direct assistance in the unlikely event that a dispute arises between buyer and seller.
No need to worry! First, be sure that you have contacted the seller via both iVANZiChat and their listed email address. If the seller has yet to respond after 1-2 business days, contact us directly at [email protected], and we will intervene accordingly.
If you are unsatisfied with your order in any way, all customers have the opportunity to return an item within 7 calendar days from the date it was received.
When shipping back the item(s), please make sure to:
Exchanges, meanwhile, are handled between you and the seller. As each store has their own policies, make sure that the seller does accept exchanges. If the item can be exchanged, first return your original item via the above steps and your exchanged item will be shipped by the seller. Please also note that exchanges must be agreed upon before the returned item(s) is (are) shipped.
Lastly, please note that certain items are ineligible for return or exchange. Such objects include:
For processing and shipping estimates, please refer to the seller’s policy page. If estimates are not listed, please contact the seller directly via iVANZiChat or email.
First, please check the respective seller’s processing and shipping estimates (which can be found under the iVANZi seller’s profile). If your order has yet to arrive within the listed amount of time, contact the store owner through iVANZiChat or email. If the above steps have been taken and the seller fails to respond after 1-2 business days, please contact iVANZi directly at [email protected], and we will resolve the issue accordingly.
iVANZi accepts PayPal and all major credit/debit cards.