A Seller and a Wholesale Buyer (“Buyer”) agree to allow the Seller to display products for sale in the Wholesale Buyer’s store during the Rapid Product Cycle (RPC). The RPC has a duration of either thirty (30) or sixty (60) days from the day the Buyer receives shipment from the Seller. The Buyer agrees to pay the Seller the wholesale price previously agreed upon by both parties plus the insured shipping costs . Sellers participating in Joint Sale Program will only receive payment for sold merchandise. At the end of the RPC, the Buyer agrees to ship back any unsold merchandise to the Seller. The Buyer has a 5-day grace period to pack and ship unsold items. The Seller has a 3-day grace period to acknowledge receipt of unsold merchandise and to determine “sellability” of such merchandise.
Upon receiving authorization to enter into a Joint Sale from both parties, the Buyer agrees to have iVANZi secure in its Hold Account, the “Joint Sale Funds”, or the full wholesale purchase price including insured shipping fees for the Seller’s merchandise. iVANZi holds Joint Sale Funds until completion of the RPC.
IN ORDER TO ENTER INTO A JOINT SALE, BUYERS ARE REQUIRED TO PURCHASE INSURED SHIPPING FROM A REPUTABLE COURIER SERVICE FOR RECEIVING AND SHIPMENT OF MERCHANDISE.
Buyers may file a claim with their courier service if the merchandise arrived from a Seller in unsellable condition. The Buyer is responsible for cooperating with the courier’s investigation by providing any pertinent information the courier service deems necessary to render its decision regarding reimbursement of the declared value of shipped merchandise.
Sellers are required to file an insurance claim for damaged unsold inventory received from the Buyer at the conclusion of the RPC. The Seller is responsible for cooperating with the courier’s investigation by providing any pertinent information the courier service deems necessary to render its decision regarding reimbursement of the declared value of shipped merchandise.
The Buyer and Seller agree to abide by the courier’s final decision in making whole the aggrieved party and does not hold iVANZi responsible for the courier’s decision. Upon receiving proof of the courier’s decision, iVANZi will release Joint Sale Funds to the aggrieved party based on that decision, claim of receiving unsold merchandise as unsellable by the Seller. with us during the 5-day grace period, or we will assume that you have no dispute with the transaction. If the Seller does not receive the unsold items from the Buyer or if the items are damaged or otherwise unsellable, the Seller may file a dispute with us within the 3-day grace period, or we will assume that the B2B Seller does not have any dispute with the transaction. At the end of the three (3) day period, if no disputes are filed with us, we will release the agreed-upon Joint Sale Funds to you (for any unsold Products) and the B2B Seller, less our commission and transaction service fee. If there is a dispute filed by either you or the B2B Seller, we will hold any disputed Joint Sale Funds until the dispute has been resolved between you and the B2B Seller. You acknowledge that while we may agree to informally mediate such disputes, we have no obligation to do so, and we will make no determinations as to the validity of any such disputes.
iVANZI will send you automated messages with suggested offers based on sold Products in the past (automated analysis based on demand & returned Products will be sent as a monthly report to both you and the B2B Buyer). The B2B Buyers will benefit from continuously changing their inventory collection with limited risk taken. The only expense for the B2B Buyer is the cost of shipment (including insurance) of unsold Products back to the B2B Seller at the end of the R.P.C. The risk is also limited for the B2B Seller, because we will hold the Joint Sale Funds from the B2B Buyer during the R.P.C.
BY ENTERING INTO A JOINT SALE WITH A SELLER, YOU RELEASE US FROM ALL LIABILITY IN ACCORDANCE WITH OUR HANDLING OF THE JOINT SALE FUNDS, PROVIDED THEY ARE HANDLED IN ACCORDANCE WITH THE TERMS OF THIS POLICY AND YOUR AGREEMENT WITH THE SELLER.
We expect the best from our Users and closely monitor customer satisfaction with our reviews system. Reviews are a direct representation of how our Users do business and will likely be a determining factor for Buyers. You can leave a review, including a one to five-star rating and a photograph of your purchase for 60 days after the delivery of a Product. You can edit your review, including the photograph any number of times during that 60-day period.
By leaving a review or photograph, you agree and acknowledge that:
Reviews and photographs shall not:
Extortion is not allowed on iVANZi. Any attempt to manipulate reviews through threats, intimidation, or bribery is considered extortion and is strictly prohibited on iVANZi.
Examples of extortion include, but are not limited to, the following:
Shilling is strictly prohibited on the iVANZi Platform. Shilling is the fraudulent inflation of a Seller’s reputation by use of an alternate account. The intent of shilling is to make a Seller look more desirable by increasing the Seller’s number of sales and overall review score. Not only does it violate our core value of transparency, but it is considered to be a deceptive business practice by the US Federal Trade Commission. Reviews must reflect the honest, unbiased opinions, findings, beliefs, or experience of the Buyer.
By posting any reviews to the iVANZi Platform, you warrant that:
Sellers are permitted to respond to reviews of three or fewer stars. Sellers’ responses to reviews must also comply with this Policy. Sellers can hide photographs that they do not feel accurately represent their Products, or they may report reviews that violate our Agreement.
We reserve the right to remove reviews or photographs that violate our policies or Agreement or for any reason or at our sole discretion.
There are a few important things to keep in mind when returning a Product you purchased online from a Seller through the iVANZi Platform:
It is important to have a return agreement with the Seller before you ship any Products back to Seller. This means you will want to ensure that you have the following:
Be sure to hold on to all records of return shipment (like tracking information or a postal receipt) in case further action is required.
If you are participating in the iVANZi Joint Sale Program, it is your responsibility to send back unsold Products, insured and by a trackable method, after the prescribed R.P.C. in ‘sell-able’ condition. This means there should be no damage to the Products, and the Seller should have no problem selling the Products to a customer in their current condition.
Along with any unsold Products, you are responsible for providing feedback and analysis as to why you believe the Products did not sell and how the Seller may improve the Products.
There are some Products that are ineligible for return, including:
We believe that most disputes between a Buyer and Seller can be resolved quickly. Before you or a Seller file a dispute with us, we ask that you and the Seller contact each other to attempt to resolve any outstanding issues in good faith. If any dispute arises between you and any Seller, and after undertaking direct negotiations with the Seller in good faith, you have not been able to resolve the dispute within fifteen (15) days from the date that the dispute arose, you may file a dispute with us. Under most circumstances, we will attempt to mediate the dispute, but we have no obligation to do so.
You acknowledge that all transactions with a Seller are your sole responsibility, and we are not a party to any such transactions. If you are unable to resolve the dispute with the Seller, your only remedy may be to bring a legal claim against the Seller. You acknowledge that we will not be a party to any such legal proceedings, but we will honor any and all court orders or final judgments issued in such proceedings.
We have the right to hold all monies involved in connection with the disputed transaction until we receive either (a) a statement by both Buyer and Seller that the dispute has been resolved or (b) a court order.
You specifically acknowledge and agree that we shall have no liability to you or any third party in relation to any dispute between you and any User of the iVANZi Platform.
The most common issues with a transaction are Non-Delivery or Not-as-Described.
A Non-Delivery occurs when a Buyer places an order and submits payment, but does not receive the Product ordered. The following are examples of Non-Delivery cases:
A Product is Not-as-Described if it is materially different from the Seller’s listing description and/or photos. Here are a few examples of Not-as-Described cases:
You acknowledge that the particular settings of your computer may not accurately reflect that exact quality, color, or design of a Product. If you believe that a Product you receive does not accurately reflect the depiction of the Product on the Website, you should notify the Seller, and your sole remedy is to return the Product pursuant to the Seller’s refund policy.
Not-as-Described cases can also be filed for late delivery of Products. In order to qualify as late delivery, the Buyer must provide proof that all of these conditions have been met:
A transaction may not be cancelled unless the Seller agrees to such cancellation. Buyers may request that a Seller cancel an order via iVANZiChat, but a Seller is under no obligation to do so.
iVANZiChat iVANZiChat is a tool used by Buyers and Sellers to communicate with each other or with other Users directly through the iVANZi Platform. iVANZiChat is a great way to ask Sellers any questions you have about a Product or an order. iVANZiChat may not be used for the following activities:
You will not engage in any interference. Interference occurs when a User intentionally interferes with another User’s store in order to drive away business. Interference is strictly prohibited. Examples of interference include, but are not limited to:
You will not engage in any harassing behavior. Any use of iVANZiChat or the iVANZi Platform to harass other Users, to support or glorify hatred toward, or otherwise demean people based upon race, ethnicity, religion, gender, gender identity, disability, or sexual orientation is strictly prohibited. If you receive an iVANZiChat message that violates this Policy, please let us know right away.
iVANZi Joint Sale is an online ordering and payment gateway. The supplier using iVANZi.com and choosing to participate in the Joint Sale program will not be paid for the products ordered by a retailer or a wholesale buyer unless the products are sold to a third party (customer) within the agreed upon product cycle — just like in the commonly used consignment sale. What is unique about the iVANZi Joint Sales program is that it regulates and governs payments, shipment tracking, and disputes.
As mentioned, iVANZi Joint Sale is conducted within an agreed upon product cycle — meaning the product will only stay on shelves for a specified amount of time as agreed upon by both the supplier and retailer. We call this the Rapid Product Cycle (RPC). iVANZi’s RPC requires that products stay on shelves for a minimum of one month, maximum of two months from the day shipment arrives to the retailer. The products that do not sell by the end of the Rapid Product Cycle (30 or 60 days) are shipped back to the supplier. The supplier receives payment for items sold during the RPC only. Along with the unsold products, the supplier also receives feedback from the retailer concerning slow moving items/unsold items (optional to retailer to do so). As a result, the supplier can make product adjustments and have a better understanding of the market trends and consumer behaviors unique to the retailers demographics. Both retailers and suppliers benefit from feedback and are encouraged to improve choices and item selection.
The iVANZi Joint Sale process is available to verified suppliers and retailers. A shelf-life is defined as the number of allotted days a retailer has before he/she will need to pay for the products he/she purchased on credit.
The Joint Sale process is described below:
iVANZi Joint Sale will eliminate risks, fraud, provide a trusted payment gateway that helps both retailers and suppliers to work together in a safe environment. The platform itself will act as a “matchmaking” service between suppliers and retailers — which will help both businesses grow and succeed in a highly competitive market.